United Airlines: worst experience. will never book or use united...
A United Airlines customer review by GetHuman user ~hate united airlines from November 21st, 2017
Background on ~hate united airlines's case
GetHuman: ~hate united airlines - can you tell our other United Airlines customers when your case took place?
~hate united airlines: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~hate united airlines a list of common United Airlines problems)
~hate united airlines: "Refund Flight" was why I was trying to call.
~hate united airlines's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate united airlines: worst experience. will never book or use united airlines again. the website kept changing the price after i clicked it, ripped me off of over **,*** points, charged my card ***.** and cancelled my reservation!! could get no one on customer service phone for over * hour and missed slast afternoon of seminar i paid *,***.** to . hate hate hate hate hate united airlines
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~hate united airlines: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate united airlines: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~hate united airlines: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~hate united airlines: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate united airlines taken from his United Airlines customer service problem that occurred on November 18th, 2017.