United Concordia: The voice is dim. The phone people do what the...
A United Concordia customer review by GetHuman user ~MC from October 27th, 2017
Background on ~MC's case
GetHuman: ~MC - can you tell our other United Concordia customers when your case took place?
~MC: Yeah. It was afternoon, on October 21st.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows ~MC a list of common United Concordia problems)
~MC: "Renew coverage" was why I was trying to call.
~MC's review of United Concordia customer service
GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MC: The voice is dim. The phone people do what the management says and the management makes working with United Concordia a nightmare. NEVER switch from the PPO option to HMO. It is NOT worth it.
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
~MC: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MC: I'd give them a one out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
~MC: For that I would say one out of five.
GetHuman: And finally- any advice for other United Concordia customers?
~MC: Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MC taken from his United Concordia customer service problem that occurred on October 21st, 2017.