United Healthcare: *** Of the customer service people were very he...
A United Healthcare customer review by GetHuman user GetHuman-291216 from November 14th, 2017
Background on GetHuman-291216's case
GetHuman: GetHuman-291216 - can you tell our other United Healthcare customers when your case took place?
GetHuman-291216: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to United Healthcare, and if so, how?
GetHuman: And which of these common United Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291216 a list of common United Healthcare problems)
GetHuman-291216: "Overcharge on Account" was why I was trying to call.
GetHuman-291216's review of United Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's United Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291216: *** Of the customer service people were very helpful. One member still transferred me to another company even over my repeated requests for them not to do so.
GetHuman: Let's quantify your experience contacting United Healthcare. On a scale of 1 to 5, how easy is it go get help on a United Healthcare problem?
GetHuman-291216: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291216: I'd give them a five out of five on communication.
GetHuman: And what about United Healthcare's ability to quickly and effectively address your problem?
GetHuman-291216: For that I would say five out of five.
GetHuman: And finally- any advice for other United Healthcare customers?
GetHuman-291216: Call them early in the day or late. Don't forget any personal or account information you might need for United Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291216 taken from his United Healthcare customer service problem that occurred on November 9th, 2017.