VIZIO: Absolutely horrible customer service. Treated...
A VIZIO customer review by GetHuman user ~Ex-Vizio Owner from November 19th, 2017
Background on ~Ex-Vizio Owner's case
GetHuman: ~Ex-Vizio Owner - can you tell our other VIZIO customers when your case took place?
~Ex-Vizio Owner: Sure. It was late at night, on November 15th.
GetHuman: Did you reach out to VIZIO, and if so, how?
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~Ex-Vizio Owner a list of common VIZIO problems)
~Ex-Vizio Owner: "Refund a Charge" was why I was trying to call.
~Ex-Vizio Owner's review of VIZIO customer service
GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ex-Vizio Owner: Absolutely horrible customer service. Treated me as if I am totally incompetent, would talk over me, eventually stop talking to me and started humming to himself!**Never buying a VIZIO product again and selling my two T.Vs.
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~Ex-Vizio Owner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ex-Vizio Owner: I'd give them a five out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~Ex-Vizio Owner: For that I would say three out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~Ex-Vizio Owner: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ex-Vizio Owner taken from his VIZIO customer service problem that occurred on November 15th, 2017.