My Vizio smart tv has Netflix as it's main serv...
A VIZIO customer review by GetHuman user ~BR from November 23rd, 2017
Background on ~BR's case
GetHuman: ~BR - can you tell our other VIZIO customers when your case took place?
~BR: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to VIZIO, and if so, how?
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~BR a list of common VIZIO problems)
~BR: "Return a Product" was why I was trying to call.
~BR's review of VIZIO customer service
GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BR: My Vizio smart tv has Netflix as it's main service. However, every * or * weeks, I have to call Vizio and have them reset it to another server which takes on average ** minutes. I am fed up. My regular flat screen that I paid way less for and use with a Roku never has any problems getting me to Netflix. The so called smart tv freezes, stops in the middle of a movie and takes several tries just to open up Netflix. I am unable to watch any videos from any of the apps. Now wont work again. worst television I have ever owned in over ** years.
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~BR: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BR: I'd give them a two out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~BR: For that I would say one out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~BR: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BR taken from his VIZIO customer service problem that occurred on November 15th, 2017.