Vanilla Visa Card: Talked to a human who then said he couldn't hel...
A Vanilla Visa Card customer review by GetHuman user ~tigeranne914 from November 23rd, 2017
Background on ~tigeranne914's case
GetHuman: ~tigeranne914 - can you tell our other Vanilla Visa Card customers when your case took place?
~tigeranne914: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~tigeranne914 a list of common Vanilla Visa Card problems)
~tigeranne914: "Lower my rate" was why I was trying to call.
~tigeranne914's review of Vanilla Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tigeranne914: Talked to a human who then said he couldn't help me but he'd connect me with someone who could--sent me right back to the original menu. Not helpful at all.
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~tigeranne914: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tigeranne914: I'd give them a two out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~tigeranne914: For that I would say three out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~tigeranne914: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tigeranne914 taken from his Vanilla Visa Card customer service problem that occurred on November 15th, 2017.