Vanilla Visa Card: had to put in bogus card number after automate...
A Vanilla Visa Card customer review by GetHuman user ~lisa gasper from November 18th, 2017
Background on ~lisa gasper's case
GetHuman: ~lisa gasper - can you tell our other Vanilla Visa Card customers when your case took place?
~lisa gasper: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~lisa gasper a list of common Vanilla Visa Card problems)
~lisa gasper: "Suspended Account" was why I was trying to call.
~lisa gasper's review of Vanilla Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lisa gasper: had to put in bogus card number after automated system asked for it **x*choose option '*' not *. representative has thick accent*couldn't understand him and he wasn't understanding*asked to speak with supervisor
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~lisa gasper: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lisa gasper: I'd give them a five out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~lisa gasper: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~lisa gasper: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lisa gasper taken from his Vanilla Visa Card customer service problem that occurred on November 10th, 2017.