Vectren Corp: The company I work for has had difficulty * mon...
A Vectren Corp customer review by GetHuman user ~Upset w/Vectren from November 7th, 2017
Background on ~Upset w/Vectren's case
GetHuman: ~Upset w/Vectren - can you tell our other Vectren Corp customers when your case took place?
~Upset w/Vectren: Yup. It was evening, on November 1st.
GetHuman: Did you reach out to Vectren Corp, and if so, how?
GetHuman: And which of these common Vectren Corp customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset w/Vectren a list of common Vectren Corp problems)
~Upset w/Vectren: "Complaint" was why I was trying to call.
~Upset w/Vectren's review of Vectren Corp customer service
GetHuman: So how would you sum up your experience for GetHuman's Vectren Corp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset w/Vectren: The company I work for has had difficulty * months working with Vectren. Had to call in the IURC to resolve. Now, I sent in a check for the deposit to be reconnected. MONDAY, ask for the gas to be turned back on. Called Tuesday for the gas to be turned back on, the check received by Express Mail @ *:** AM had not been posted by **:** PM. Then, today I called again, the check was posted yesterday, but no gas turned back on. Called again today, found out I HAD TO CALL BACK IN TO SCHEDULE THE RECONNECT, WHICH I THOUGHT I HAD DONE ON MONDAY. Now, it's scheduled for Monday, **-**-**. Think they need some competition.
GetHuman: Let's quantify your experience contacting Vectren Corp. On a scale of 1 to 5, how easy is it go get help on a Vectren Corp problem?
~Upset w/Vectren: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset w/Vectren: I'd give them a five out of five on communication.
GetHuman: And what about Vectren Corp's ability to quickly and effectively address your problem?
~Upset w/Vectren: For that I would say five out of five.
GetHuman: And finally- any advice for other Vectren Corp customers?
~Upset w/Vectren: Call them early in the day or late. Don't forget any personal or account information you might need for Vectren Corp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset w/Vectren taken from his Vectren Corp customer service problem that occurred on November 1st, 2017.
Vectren Corp
2.75 of 5 stars | 2 reviews
~Upset w/Vectren's Vectren Corp Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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