Verizon FiOS: I waiting ** minutes, just trying to find out h...
A Verizon FiOS customer review by GetHuman user ~unhappy with V from November 20th, 2017
Background on ~unhappy with V's case
GetHuman: ~unhappy with V - can you tell our other Verizon FiOS customers when your case took place?
~unhappy with V: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy with V a list of common Verizon FiOS problems)
~unhappy with V: "Update account information" was why I was trying to call.
~unhappy with V's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy with V: I waiting ** minutes, just trying to find out how to use my iPad to rent a movie and ended up with three departments and NO HELP.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~unhappy with V: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy with V: I'd give them a two out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~unhappy with V: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~unhappy with V: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy with V taken from his Verizon FiOS customer service problem that occurred on November 12th, 2017.