Verizon FiOS: Two years ago I was told my account was paid in...

A Verizon FiOS customer review by GetHuman user GetHuman-321921 from November 28th, 2017

Background on GetHuman-321921's case

GetHuman: GetHuman-321921 - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-321921: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman-321921: I used the 888-910-4366 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-321921 a list of common Verizon FiOS problems
GetHuman-321921: "Service Outage" was why I was trying to call.

GetHuman-321921's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321921: Two years ago I was told my account was paid in full. Now I get a collection notice saying there had been a past due amount on the account. I can't decide whether Verizon Fios is comprised of a bunch of idiots or a bunch of liars
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-321921: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321921: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-321921: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-321921: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321921 taken from his Verizon FiOS customer service problem that occurred on November 25th, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews
Verizon FiOS ReviewsVerizon FiOS's Phone NumberAll Verizon FiOS contact infoGeneral Verizon FiOS customer service info
GetHuman-321921's Verizon FiOS Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!