Verizon FiOS: Verizon can't help during normal business hours...
A Verizon FiOS customer review by GetHuman user ~FiOs sucks in Garland,TX from November 23rd, 2017
Background on ~FiOs sucks in Garland,TX's case
GetHuman: ~FiOs sucks in Garland,TX - can you tell our other Verizon FiOS customers when your case took place?
~FiOs sucks in Garland,TX: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~FiOs sucks in Garland,TX a list of common Verizon FiOS problems)
~FiOs sucks in Garland,TX: "Pay bill" was why I was trying to call.
~FiOs sucks in Garland,TX's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FiOs sucks in Garland,TX: Verizon can't help during normal business hours so why stay up? ********* they are, no matter what time they answer. I love this site though because I found the number with one search vs. * minutes on the verizon site!
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~FiOs sucks in Garland,TX: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FiOs sucks in Garland,TX: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~FiOs sucks in Garland,TX: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~FiOs sucks in Garland,TX: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FiOs sucks in Garland,TX taken from his Verizon FiOS customer service problem that occurred on November 14th, 2017.