Verizon FiOS: Been on hold for over ** minutes to find out wh...
A Verizon FiOS customer review by GetHuman user ~Ktorres from November 22nd, 2017
Background on ~Ktorres's case
GetHuman: ~Ktorres - can you tell our other Verizon FiOS customers when your case took place?
~Ktorres: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~Ktorres: I used the 888-910-4366 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
Shows ~Ktorres a list of common Verizon FiOS problems
~Ktorres: "Account access" was why I was trying to call.
~Ktorres's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ktorres: Been on hold for over ** minutes to find out why my cable and internet have been out for over ** hours...about to run out of battery on my cell phone and I don't think the call will be answered :(
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Ktorres: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ktorres: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Ktorres: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Ktorres: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ktorres taken from his Verizon FiOS customer service problem that occurred on November 15th, 2017.
2.23 of 5 stars | 444 reviewsVerizon FiOS ReviewsVerizon FiOS's Phone NumberAll Verizon FiOS contact infoGeneral Verizon FiOS customer service info
~Ktorres's Verizon FiOS Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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