Verizon FiOS: Had to get a new router since the old one was o...

A Verizon FiOS customer review by GetHuman user ~ulfkdn from November 22nd, 2017

Background on ~ulfkdn's case

GetHuman: ~ulfkdn - can you tell our other Verizon FiOS customers when your case took place?
~ulfkdn: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~ulfkdn: I used the 888-910-4366 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
Shows ~ulfkdn a list of common Verizon FiOS problems
~ulfkdn: "Setup service" was why I was trying to call.

~ulfkdn's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ulfkdn: Had to get a new router since the old one was old and only had up to the g protocol* we wanted at least a router with the n or even ac. Installed the router but the cable service was not connected so I called Verizon to explain our problemHad to call to call three times, lost cell phone connection (my fault since went down in cellar where our router is). *st time had the agent tried to assist to solve the problem, then lost conn.* *nd time same. & then did realize why I lost conn. *rd time, the agent wouldn't even get to the point of me explaining our problem since she kept on asking me for my pin * or account number. Explained our bank pays the bills and I never, never, use any pin numbers for anything. So I asked her for her supervisor to get to the tech. service and she still kept on saying she could not until I gave the numbers. Well I got pretty upset, since our phone*cable*internet all were down. I guess my yelling finally got me to the tech service and the person assisted
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~ulfkdn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ulfkdn: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~ulfkdn: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~ulfkdn: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ulfkdn taken from his Verizon FiOS customer service problem that occurred on November 13th, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews
Verizon FiOS ReviewsVerizon FiOS's Phone NumberAll Verizon FiOS contact infoGeneral Verizon FiOS customer service info
~ulfkdn's Verizon FiOS Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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