Verizon FiOS: Took me so long to get a hold of someone, absol...

A Verizon FiOS customer review by GetHuman user ~Kevin Clancy from November 25th, 2017

Background on ~Kevin Clancy's case

GetHuman: ~Kevin Clancy - can you tell our other Verizon FiOS customers when your case took place?
~Kevin Clancy: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~Kevin Clancy: I used the 800-837-4966 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Kevin Clancy a list of common Verizon FiOS problems)
~Kevin Clancy: "Update account information" was why I was trying to call.

~Kevin Clancy's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kevin Clancy: Took me so long to get a hold of someone, absolutely hate fios they ruined my family's night, they are a horrible company
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Kevin Clancy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kevin Clancy: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Kevin Clancy: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Kevin Clancy: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kevin Clancy taken from his Verizon FiOS customer service problem that occurred on November 18th, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews

~Kevin Clancy's Verizon FiOS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.

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