Verizon FiOS: Took me so long to get a hold of someone, absol...
A Verizon FiOS customer review by GetHuman user ~Kevin Clancy from November 25th, 2017
Background on ~Kevin Clancy's case
GetHuman: ~Kevin Clancy - can you tell our other Verizon FiOS customers when your case took place?
~Kevin Clancy: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Kevin Clancy a list of common Verizon FiOS problems)
~Kevin Clancy: "Update account information" was why I was trying to call.
~Kevin Clancy's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kevin Clancy: Took me so long to get a hold of someone, absolutely hate fios they ruined my family's night, they are a horrible company
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Kevin Clancy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kevin Clancy: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Kevin Clancy: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Kevin Clancy: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kevin Clancy taken from his Verizon FiOS customer service problem that occurred on November 18th, 2017.