Verizon FiOS: Our power was out on ***. When it was restored...
A Verizon FiOS customer review by GetHuman user ~SamanthaC from November 20th, 2017
Background on ~SamanthaC's case
GetHuman: ~SamanthaC - can you tell our other Verizon FiOS customers when your case took place?
~SamanthaC: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~SamanthaC a list of common Verizon FiOS problems)
~SamanthaC: "Refund" was why I was trying to call.
~SamanthaC's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SamanthaC: Our power was out on ***. When it was restored our Verizon FIOS router and TV boxes*IInternet would not come up. Called tech support they could not get signal. Put in ticket and promised to send someone out bytes * p.m. on ***. Poorest service window I have ever seen. So today I wait. And wait. And wait with no word. Then at *:** PM I finally call. Speak to a rude CSR who is clearly aggravated because I ask her to find out when I can expext them. Get put on hold for ** minutes for agent to come back and tell me that while I am in the schedule for any time up to * p.m., they will not be coming out today. Or on ***. Now we are scheduled for first a.m. on ***, but told first a.m. doesn't necessarily mean first a.m. To add insult to injury, you did the same thing to my husband with his business on ****. He waited ** hours for your tech to come out to install his business lines*internet in his new location. TEN hours and then the tech calls and says hes not coming and reschedules for Mon
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~SamanthaC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SamanthaC: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~SamanthaC: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~SamanthaC: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SamanthaC taken from his Verizon FiOS customer service problem that occurred on November 10th, 2017.