Verizon FiOS: I was a new customer and I was getting service...
A Verizon FiOS customer review by GetHuman user ~sadcustomer from November 23rd, 2017
Background on ~sadcustomer's case
GetHuman: ~sadcustomer - can you tell our other Verizon FiOS customers when your case took place?
~sadcustomer: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~sadcustomer a list of common Verizon FiOS problems)
~sadcustomer: "Update account information" was why I was trying to call.
~sadcustomer's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sadcustomer: I was a new customer and I was getting service here for the first time . I was told that they offer a Free box (standard) and I could use my own router. The installer installed one and said I had to use theirs. Then I got my first bill and was charged for the HD box. I called and explained the situation and was told they dont offer Standard boxes. I asked for them to listen to the phone call, since all calls are recorded and my bill was alot more that expected. Then * months later I called to cancell the premium channels before I had to start paying and they said it was done. I few days later i got Emails stating that different bill prices, I called back and was told my bill would be so much and the channels were off. I got my bill and I have been charged for channels and it would take * billing cycles to credit their mistake. I asked to speak to a supervisor and was hold for ever and finally I was told they were having difficulty and would call back. They called back , he also told me
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~sadcustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sadcustomer: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~sadcustomer: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~sadcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sadcustomer taken from his Verizon FiOS customer service problem that occurred on November 19th, 2017.