Verizon FiOS: Phone connection from VZWireless to FiOS was a...
A Verizon FiOS customer review by GetHuman user ~Vinnie Boombatz from November 26th, 2017
Background on ~Vinnie Boombatz's case
GetHuman: ~Vinnie Boombatz - can you tell our other Verizon FiOS customers when your case took place?
~Vinnie Boombatz: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Vinnie Boombatz a list of common Verizon FiOS problems)
~Vinnie Boombatz: "Pay bill" was why I was trying to call.
~Vinnie Boombatz's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vinnie Boombatz: Phone connection from VZWireless to FiOS was a bit choppy, but woman answered questions, hold time was less than * min and problem in question was resolved
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Vinnie Boombatz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vinnie Boombatz: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Vinnie Boombatz: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Vinnie Boombatz: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vinnie Boombatz taken from his Verizon FiOS customer service problem that occurred on November 21st, 2017.