Verizon FiOS: Tried to turn in an SD box that did not turn on...
A Verizon FiOS customer review by GetHuman user ~Fios Man from November 18th, 2017
Background on ~Fios Man's case
GetHuman: ~Fios Man - can you tell our other Verizon FiOS customers when your case took place?
~Fios Man: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Fios Man a list of common Verizon FiOS problems)
~Fios Man: "Refund" was why I was trying to call.
~Fios Man's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fios Man: Tried to turn in an SD box that did not turn on. Previously, I was given a replacement with an HD box at no cost, I was also able to do all this at my local store. With no additional charge. No one was willing to repeat the deal over the phone. All they could do was parrot the rules. After * years, they now ****.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Fios Man: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fios Man: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Fios Man: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Fios Man: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fios Man taken from his Verizon FiOS customer service problem that occurred on November 14th, 2017.