Verizon Repair: When my phone line went out I checked it and it...
A Verizon Repair customer review by GetHuman user ~Kal from November 11th, 2017
Background on ~Kal's case
GetHuman: ~Kal - can you tell our other Verizon Repair customers when your case took place?
~Kal: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~Kal a list of common Verizon Repair problems)
~Kal: "Lower my bill" was why I was trying to contact.
~Kal's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kal: When my phone line went out I checked it and it is their network which is bad. I got through and made the first possible appointment - a week later. All they tell you is that a repairman will show up between *AM and *PM. I waited all day and at *:**Pm received an email saying my appointment was rescheduled for the next day between *AM and *Pm. When I called to get a better time frame I waited ** minutes for them to answer the phone and was then told they would not tell me anything else and no one communicates with the repairmen to know where they are. Their customer service is anything but.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~Kal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kal: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~Kal: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~Kal: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kal taken from his Verizon Repair customer service problem that occurred on November 8th, 2017.