Verizon Repair: my phone does not work when it raining or snowi...
A Verizon Repair customer review by GetHuman user ~rose from November 20th, 2017
Background on ~rose's case
GetHuman: ~rose - can you tell our other Verizon Repair customers when your case took place?
~rose: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~rose a list of common Verizon Repair problems)
~rose: "Service or Technical Issues" was why I was trying to contact.
~rose's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rose: my phone does not work when it raining or snowing, i reporteded this problenm several times and the problem is not solved. im very tired of this service. my next step is to call channel* news. I pay for the phone at all times , why do I only have service when the weather is dry?
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~rose: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rose: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~rose: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~rose: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rose taken from his Verizon Repair customer service problem that occurred on November 13th, 2017.