Verizon Repair: Maintenance fee for nothing!
A Verizon Repair customer review by GetHuman user GetHuman-alwaysd from November 29th, 2017
Background on GetHuman-alwaysd's case
GetHuman: GetHuman-alwaysd - can you tell our other Verizon Repair customers when your case took place?
GetHuman-alwaysd: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-alwaysd a list of common Verizon Repair problems)
GetHuman-alwaysd: "Service or Technical Issues" was why I was trying to contact.
GetHuman-alwaysd's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-alwaysd: Maintenance fee for nothing!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-alwaysd: Keep losing dial tone. Tech here *** - problem again ***! Can't get a real person on the phone!
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
GetHuman-alwaysd: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-alwaysd: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
GetHuman-alwaysd: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
GetHuman-alwaysd: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-alwaysd taken from his Verizon Repair customer service problem that occurred on November 21st, 2017.