Verizon Wireless Financial: Upon sharing why I called, all information abou...
A Verizon Wireless Financial customer review by GetHuman user GetHuman-353398 from November 11th, 2017
Background on GetHuman-353398's case
GetHuman: GetHuman-353398 - can you tell our other Verizon Wireless Financial customers when your case took place?
GetHuman-353398: Yup. It was morning, on November 4th.
GetHuman: Did you reach out to Verizon Wireless Financial, and if so, how?
GetHuman: And which of these common Verizon Wireless Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-353398 a list of common Verizon Wireless Financial problems)
GetHuman-353398: "Setup service" was why I was trying to call.
GetHuman-353398's review of Verizon Wireless Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-353398: Upon sharing why I called, all information about my account was availabe to the employee. I certainly give him KUDOS for all the ways he attempted to bring up my information. He was professional and also was empathetic to my quandry. This customer service employee stayed with me until a solution was found. My suggestion would be for employess that are answering the telephones have all information on an account (unless account looked at on an "Need only basis". I do believe your company will look into this only because of the employee who tried his hardest to assist me and in the end found a solution. I call that thinking outside the box and, thinking on his toes, and never ever say die. This is a compliment from a person that retired from a customer service job (Registrar at a high school in Prince George's County, Maryland. Rest assured serving the community was not always peaches and cream. I sincerely took note of the employee that took my call.).
GetHuman: Let's quantify your experience contacting Verizon Wireless Financial. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Financial problem?
GetHuman-353398: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-353398: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless Financial's ability to quickly and effectively address your problem?
GetHuman-353398: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless Financial customers?
GetHuman-353398: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-353398 taken from his Verizon Wireless Financial customer service problem that occurred on November 4th, 2017.