Verizon Wireless Financial: Got to explain my situation about uncertainty o...
A Verizon Wireless Financial customer review by GetHuman user ~JON MARK from November 27th, 2017
Background on ~JON MARK's case
GetHuman: ~JON MARK - can you tell our other Verizon Wireless Financial customers when your case took place?
~JON MARK: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Verizon Wireless Financial, and if so, how?
GetHuman: And which of these common Verizon Wireless Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~JON MARK a list of common Verizon Wireless Financial problems)
~JON MARK: "Update account information" was why I was trying to call.
~JON MARK's review of Verizon Wireless Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JON MARK: Got to explain my situation about uncertainty of when funds. All four phones off contract able to reduce bill by ****** a month very sympathetic and helpful
GetHuman: Let's quantify your experience contacting Verizon Wireless Financial. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Financial problem?
~JON MARK: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JON MARK: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless Financial's ability to quickly and effectively address your problem?
~JON MARK: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless Financial customers?
~JON MARK: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JON MARK taken from his Verizon Wireless Financial customer service problem that occurred on November 19th, 2017.