Verizon Wireless Financial: While the problem is not solved yet they did tr...
A Verizon Wireless Financial customer review by GetHuman user ~Jack Cooper from November 19th, 2017
Background on ~Jack Cooper's case
GetHuman: ~Jack Cooper - can you tell our other Verizon Wireless Financial customers when your case took place?
~Jack Cooper: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Verizon Wireless Financial, and if so, how?
GetHuman: And which of these common Verizon Wireless Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~Jack Cooper a list of common Verizon Wireless Financial problems)
~Jack Cooper: "Complaint" was why I was trying to call.
~Jack Cooper's review of Verizon Wireless Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jack Cooper: While the problem is not solved yet they did try very hard to reach some resolution. The rep took ownership of the issue and will call back on Saturday to help with further resolution steps.
GetHuman: Let's quantify your experience contacting Verizon Wireless Financial. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Financial problem?
~Jack Cooper: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jack Cooper: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless Financial's ability to quickly and effectively address your problem?
~Jack Cooper: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless Financial customers?
~Jack Cooper: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jack Cooper taken from his Verizon Wireless Financial customer service problem that occurred on November 12th, 2017.