Verizon Wireless Prepaid: The music on hold was ghastly. I was placed on...
A Verizon Wireless Prepaid customer review by GetHuman user ~Big Parker's Pit from November 13th, 2017
Background on ~Big Parker's Pit's case
GetHuman: ~Big Parker's Pit - can you tell our other Verizon Wireless Prepaid customers when your case took place?
~Big Parker's Pit: Yes. It was afternoon, on November 4th.
GetHuman: Did you reach out to Verizon Wireless Prepaid, and if so, how?
GetHuman: And which of these common Verizon Wireless Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~Big Parker's Pit a list of common Verizon Wireless Prepaid problems)
~Big Parker's Pit: "Change Plan" was why I was trying to call.
~Big Parker's Pit's review of Verizon Wireless Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Parker's Pit: The music on hold was ghastly. I was placed on three different holds for approximately * minutes each time.
GetHuman: Let's quantify your experience contacting Verizon Wireless Prepaid. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Prepaid problem?
~Big Parker's Pit: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Parker's Pit: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless Prepaid's ability to quickly and effectively address your problem?
~Big Parker's Pit: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless Prepaid customers?
~Big Parker's Pit: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Parker's Pit taken from his Verizon Wireless Prepaid customer service problem that occurred on November 4th, 2017.