Verizon Wireless Prepaid: Verizon customer service gave my credit card in...
A Verizon Wireless Prepaid customer review by GetHuman user ~dwallace from November 27th, 2017
Background on ~dwallace's case
GetHuman: ~dwallace - can you tell our other Verizon Wireless Prepaid customers when your case took place?
~dwallace: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Verizon Wireless Prepaid, and if so, how?
GetHuman: And which of these common Verizon Wireless Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~dwallace a list of common Verizon Wireless Prepaid problems)
~dwallace: "Activate Account" was why I was trying to call.
~dwallace's review of Verizon Wireless Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dwallace: Verizon customer service gave my credit card information out to someone that was not me. They did not have any information to prove they were me. They shut down the phone that used my credit card stating there was fraud on the account. The fraud was Verizon giving my information out! I have spent * full days trying to call wanting answers to how this could happen and I either get hung up on or they send me to the automated calls that hangs up when you do not have the information it wants. I am now trying to get ahold of a higher up but doubt they even talk to anyone! If I was a verizon customer I would be looking else where and getting my credit card information out of their system!
GetHuman: Let's quantify your experience contacting Verizon Wireless Prepaid. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Prepaid problem?
~dwallace: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dwallace: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless Prepaid's ability to quickly and effectively address your problem?
~dwallace: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless Prepaid customers?
~dwallace: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dwallace taken from his Verizon Wireless Prepaid customer service problem that occurred on November 18th, 2017.