Verizon Wireless Prepaid: Yesterday I was hung up on * times and transfer...
A Verizon Wireless Prepaid customer review by GetHuman user GetHuman-309767 from November 22nd, 2017
Background on GetHuman-309767's case
GetHuman: GetHuman-309767 - can you tell our other Verizon Wireless Prepaid customers when your case took place?
GetHuman-309767: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Verizon Wireless Prepaid, and if so, how?
GetHuman: And which of these common Verizon Wireless Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309767 a list of common Verizon Wireless Prepaid problems)
GetHuman-309767: "Change Plan" was why I was trying to call.
GetHuman-309767's review of Verizon Wireless Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309767: Yesterday I was hung up on * times and transferred * times. Today I was on hold for ** minutes. It is obvious their Customer Service Reps are encouraged to stay on the phone for as little time as possible with you. I spoke with * people, one of which yelled at me then hung up. Ridiculous
GetHuman: Let's quantify your experience contacting Verizon Wireless Prepaid. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Prepaid problem?
GetHuman-309767: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309767: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless Prepaid's ability to quickly and effectively address your problem?
GetHuman-309767: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless Prepaid customers?
GetHuman-309767: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309767 taken from his Verizon Wireless Prepaid customer service problem that occurred on November 12th, 2017.