Verizon: After entering all the questions and punching i...
A Verizon customer review by GetHuman user ~Joe Lattuga from November 15th, 2017
Background on ~Joe Lattuga's case
GetHuman: ~Joe Lattuga - can you tell our other Verizon customers when your case took place?
~Joe Lattuga: Yup. It was morning, on November 7th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe Lattuga a list of common Verizon problems)
~Joe Lattuga: "Change Services" was why I was trying to call.
~Joe Lattuga's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe Lattuga: After entering all the questions and punching in acct *'s etc, I get transferred to someone and get a busy signal. What's up?
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Joe Lattuga: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe Lattuga: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Joe Lattuga: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Joe Lattuga: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe Lattuga taken from his Verizon customer service problem that occurred on November 7th, 2017.