Verizon: may a payment they did not add minutes to plan...
A Verizon customer review by GetHuman user ~Craig from November 22nd, 2017
Background on ~Craig's case
GetHuman: ~Craig - can you tell our other Verizon customers when your case took place?
~Craig: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Verizon, and if so, how?
~Craig: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
Shows ~Craig a list of common Verizon problems
~Craig: "Change plan" was why I was trying to call.
~Craig's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Craig: may a payment they did not add minutes to plan-called to ask why-used up remaining minutes waiting on them-now no minutes-once you are signed up and locked into service they no longer care
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Craig: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Craig: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Craig: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Craig: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Craig taken from his Verizon customer service problem that occurred on November 15th, 2017.
3.21 of 5 stars | 445 reviewsVerizon ReviewsVerizon's Phone NumberAll Verizon contact infoGeneral Verizon customer service info
~Craig's Verizon Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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