Verizon: If I had an option I would cancel service..I ha...

A Verizon customer review by GetHuman user ~high adobe from November 23rd, 2017

Background on ~high adobe's case

GetHuman: ~high adobe - can you tell our other Verizon customers when your case took place?
~high adobe: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon, and if so, how?
~high adobe: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
Shows ~high adobe a list of common Verizon problems
~high adobe: "Dispute a Charge" was why I was trying to call.

~high adobe's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~high adobe: If I had an option I would cancel service..I have been needing..calling..asking..begging for service with no luck..last week's your cables was out.now just no service ********** lana rayburn can you get me to someone who actually cares?
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~high adobe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~high adobe: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~high adobe: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~high adobe: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~high adobe taken from his Verizon customer service problem that occurred on November 18th, 2017.

Verizon

3.21 of 5 stars | 445 reviews
Verizon ReviewsVerizon's Phone NumberAll Verizon contact infoGeneral Verizon customer service info
~high adobe's Verizon Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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