Verizon: If I had an option I would cancel service..I ha...
A Verizon customer review by GetHuman user ~high adobe from November 23rd, 2017
Background on ~high adobe's case
GetHuman: ~high adobe - can you tell our other Verizon customers when your case took place?
~high adobe: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~high adobe a list of common Verizon problems)
~high adobe: "Refund a Charge" was why I was trying to call.
~high adobe's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~high adobe: If I had an option I would cancel service..I have been needing..calling..asking..begging for service with no luck..last week's your cables was out.now just no service ********** lana rayburn can you get me to someone who actually cares?
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~high adobe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~high adobe: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~high adobe: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~high adobe: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~high adobe taken from his Verizon customer service problem that occurred on November 18th, 2017.