Verizon: I forgot my password, clicked on same and it di...
A Verizon customer review by GetHuman user ~jmoore1142 from November 24th, 2017
Background on ~jmoore1142's case
GetHuman: ~jmoore1142 - can you tell our other Verizon customers when your case took place?
~jmoore1142: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~jmoore1142 a list of common Verizon problems)
~jmoore1142: "Update account information" was why I was trying to call.
~jmoore1142's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jmoore1142: I forgot my password, clicked on same and it directed me to a screen with change password and then asked for my current password in order to change it. DUH......if I knew my current password I would not need to change it.....Would I!!!! Worst website I have ever used. Verizon makes it very hard to deal with them.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~jmoore1142: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jmoore1142: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~jmoore1142: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon customers?
~jmoore1142: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jmoore1142 taken from his Verizon customer service problem that occurred on November 22nd, 2017.