Verizon: I have just had the worst customer support serv...

A Verizon customer review by GetHuman user ~Frustrated Verizon customer from November 24th, 2017

Background on ~Frustrated Verizon customer's case

GetHuman: ~Frustrated Verizon customer - can you tell our other Verizon customers when your case took place?
~Frustrated Verizon customer: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Verizon, and if so, how?
~Frustrated Verizon customer: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Verizon customer a list of common Verizon problems)
~Frustrated Verizon customer: "Overcharge/Strange charge" was why I was trying to call.

~Frustrated Verizon customer's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Verizon customer: I have just had the worst customer support service ever from Verizon. Calling them has made me realize why I prefer to email and chat. At least I don't have someone on the other end that doesn't understand me or I don't understand them. Verizon needs to change this system fast.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Frustrated Verizon customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Verizon customer: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Frustrated Verizon customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Frustrated Verizon customer: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Verizon customer taken from his Verizon customer service problem that occurred on November 21st, 2017.


3.21 of 5 stars | 445 reviews

~Frustrated Verizon customer's Verizon Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon in any way.

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