Verizon employee transfered me and again and ag...
A Verizon customer review by GetHuman user GetHuman-286052 from November 27th, 2017
Background on GetHuman-286052's case
GetHuman: GetHuman-286052 - can you tell our other Verizon customers when your case took place?
GetHuman-286052: Yeah. It was late at night, on November 23rd.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-286052 a list of common Verizon problems)
GetHuman-286052: "Dispute a Charge" was why I was trying to call.
GetHuman-286052's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-286052: Verizon employee transfered me and again and again,all with different answers,, nothing got accomplished,I had my phone business phone number for * years post paid and prepaid I moved in with a roommate,she said to go on her family plan and we would save, I asked the store employee in point loma,San Diego if I decided to go back on my own I could? He said anytime!! He lied or was ignorant,now not even ** days later I am moving out,my toomate,out of spite,turned of my phone and won't release it back to me,,even though I have a business and had that number for * years.I am losing *** a day plus stress and emotional grief,I want to port my number back to prepaid or list paid back in my name and a call from a corporate officer to resolve this,you are pliable because your employee told me if I moved out I could port it back,not mentioning tgart under your corrupt and illegal policies trick people without consent or full disclose of your policy. I need it correct tomorrow,or you,Verizon, wit
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
GetHuman-286052: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-286052: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
GetHuman-286052: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon customers?
GetHuman-286052: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-286052 taken from his Verizon customer service problem that occurred on November 23rd, 2017.