Verizon: Ongoing problem with applying a $***** payment...
A Verizon customer review by GetHuman user ~maxine from November 24th, 2017
Background on ~maxine's case
GetHuman: ~maxine - can you tell our other Verizon customers when your case took place?
~maxine: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~maxine a list of common Verizon problems)
~maxine: "Technical support" was why I was trying to call.
~maxine's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maxine: Ongoing problem with applying a $***** payment to wrong account that Verizon is unable to identify. When asked to speak to someone with authority to help, I'm transferred to a number that "did not go through". In the meantime, no phone service. Get out while you can!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~maxine: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maxine: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~maxine: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon customers?
~maxine: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maxine taken from his Verizon customer service problem that occurred on November 19th, 2017.