Verizon: been on hold **** since before ** a.m. today...

A Verizon customer review by GetHuman user GetHuman-19425 from November 25th, 2017

Background on GetHuman-19425's case

GetHuman: GetHuman-19425 - can you tell our other Verizon customers when your case took place?
GetHuman-19425: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman-19425: I used the 800-837-4966 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19425 a list of common Verizon problems)
GetHuman-19425: "Service Outage" was why I was trying to call.

GetHuman-19425's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19425: been on hold **** since before ** a.m. today ** times call got dropped and im at home using a repeater they sent me...* of those drops happened mid conversation with a cust services assistant who didnt bother calling back
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
GetHuman-19425: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19425: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
GetHuman-19425: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
GetHuman-19425: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19425 taken from his Verizon customer service problem that occurred on November 20th, 2017.

Verizon

3.21 of 5 stars | 445 reviews
Verizon ReviewsVerizon's Phone NumberAll Verizon contact info

GetHuman-19425's Verizon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon in any way.

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