Verizon: Landline cuts off when I call a particular numb...

A Verizon customer review by GetHuman user ~Rick Evans from November 25th, 2017

Background on ~Rick Evans's case

GetHuman: ~Rick Evans - can you tell our other Verizon customers when your case took place?
~Rick Evans: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Verizon, and if so, how?
~Rick Evans: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick Evans a list of common Verizon problems)
~Rick Evans: "Technical support" was why I was trying to call.

~Rick Evans's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick Evans: Landline cuts off when I call a particular number in NYC that is serviced by Cablevision.**Hit * to get past request for PIN* and an ambiguous request to get a person. She was an excellent communicator, assessed to problem quickly and promised to act on it. **However after * days the problem persists. It's not her fault but Verizon ***** expensively.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Rick Evans: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick Evans: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Rick Evans: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Rick Evans: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick Evans taken from his Verizon customer service problem that occurred on November 17th, 2017.

Verizon

3.21 of 5 stars | 445 reviews

~Rick Evans's Verizon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon in any way.

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