Verizon: I have been trying to get help with one of the...
A Verizon customer review by GetHuman user ~adele tiberio from November 24th, 2017
Background on ~adele tiberio's case
GetHuman: ~adele tiberio - can you tell our other Verizon customers when your case took place?
~adele tiberio: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~adele tiberio a list of common Verizon problems)
~adele tiberio: "Refund a Charge" was why I was trying to call.
~adele tiberio's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adele tiberio: I have been trying to get help with one of the boxes. I mis-typed a number - and could neither reach a representative or go further on the internet. I am ** years old and do not do well with online help. People want to watch football games here on Thanksgiving. The box is suddenly inoperable. I can not reach anyone. This is awful. No football on Thanksgiving! Awful.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~adele tiberio: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adele tiberio: I'd give them a four out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~adele tiberio: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~adele tiberio: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adele tiberio taken from his Verizon customer service problem that occurred on November 18th, 2017.