Verizon: They said initially the wait time would be ** m...

A Verizon customer review by GetHuman user ~alcnwondr from November 24th, 2017

Background on ~alcnwondr's case

GetHuman: ~alcnwondr - can you tell our other Verizon customers when your case took place?
~alcnwondr: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Verizon, and if so, how?
~alcnwondr: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~alcnwondr a list of common Verizon problems)
~alcnwondr: "Setup Service" was why I was trying to call.

~alcnwondr's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alcnwondr: They said initially the wait time would be ** minutes. I did not keep punching * but went thru the menu until the right category came up. Wait time was less than ** minutes perhaps because of the specific issue which was billing.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~alcnwondr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alcnwondr: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~alcnwondr: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
~alcnwondr: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alcnwondr taken from his Verizon customer service problem that occurred on November 14th, 2017.


3.21 of 5 stars | 445 reviews

~alcnwondr's Verizon Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!