Verizon: I called to report a possible fraud and I thoug...
A Verizon customer review by GetHuman user ~Neyda Bettencourt from November 18th, 2017
Background on ~Neyda Bettencourt's case
GetHuman: ~Neyda Bettencourt - can you tell our other Verizon customers when your case took place?
~Neyda Bettencourt: Yes I can. It was late at night, on November 8th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Neyda Bettencourt a list of common Verizon problems)
~Neyda Bettencourt: "Find supplier" was why I was trying to call.
~Neyda Bettencourt's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Neyda Bettencourt: I called to report a possible fraud and I thought it was all taken care of. What happened is, I went into the Verizon store on a Tuesday to see about setting up an account , but since I was already on my daughter's plan I wanted to wait until I talked to her before doing so. The young man said he would just take down the information so I wouldn't have to repeat it when I came in to set it up. I was skeptical but he assured me nothing would be done until I ok'd it. I did go in the following day to start it but changed my mind two days later and took back the phone box that had not been opened. THEN I RECEIVED A STATEMENT FOR SERVICES RENDERED WHICH NEVER HAPPENED. Customer service said he would take care of it but I have since received another statement.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Neyda Bettencourt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Neyda Bettencourt: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Neyda Bettencourt: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Neyda Bettencourt: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Neyda Bettencourt taken from his Verizon customer service problem that occurred on November 8th, 2017.