Verizon: These cretins kept passing me into phone system...
A Verizon customer review by GetHuman user ~Straighttalk Bound from November 24th, 2017
Background on ~Straighttalk Bound's case
GetHuman: ~Straighttalk Bound - can you tell our other Verizon customers when your case took place?
~Straighttalk Bound: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Straighttalk Bound a list of common Verizon problems)
~Straighttalk Bound: "Refund a Charge" was why I was trying to call.
~Straighttalk Bound's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Straighttalk Bound: These cretins kept passing me into phone system **** and eventually hung up on me after ** mins of listening to their vomit inducing music.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Straighttalk Bound: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Straighttalk Bound: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Straighttalk Bound: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Straighttalk Bound: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Straighttalk Bound taken from his Verizon customer service problem that occurred on November 19th, 2017.