Verizon: called to get my data plan changed from unlimit...
A Verizon customer review by GetHuman user ~long term customer from November 25th, 2017
Background on ~long term customer's case
GetHuman: ~long term customer - can you tell our other Verizon customers when your case took place?
~long term customer: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~long term customer a list of common Verizon problems)
~long term customer: "Cancel service" was why I was trying to call.
~long term customer's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~long term customer: called to get my data plan changed from unlimited to Verizon max (* gig). Off phone in * minutes and done.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~long term customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~long term customer: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~long term customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~long term customer: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~long term customer taken from his Verizon customer service problem that occurred on November 15th, 2017.