Victoria's Secret: Honestly, I see you going out of business is le...
A Victoria's Secret customer review by GetHuman user ~Angela from November 25th, 2017
Background on ~Angela's case
GetHuman: ~Angela - can you tell our other Victoria's Secret customers when your case took place?
~Angela: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows ~Angela a list of common Victoria's Secret problems)
~Angela: "Complaint" was why I was trying to call.
~Angela's review of Victoria's Secret customer service
GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angela: Honestly, I see you going out of business is less than * years time. You make people use your ridiculous coupons in store where there is always a ** min. line. Not because there are so many people but because of the way the registers operate. I am fed up! You need to take notes from Nordstrom's, Disney and other great time tested companies! Ugh! Honestly, worst customer service next to KMart (and we all know how that's going...)
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
~Angela: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angela: I'd give them a three out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
~Angela: For that I would say one out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
~Angela: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angela taken from his Victoria's Secret customer service problem that occurred on November 23rd, 2017.