Vietnam Airlines: I was trying to reserve seats on a flight for w...
A Vietnam Airlines customer review by GetHuman user ~HK Traveler from November 26th, 2017
Background on ~HK Traveler's case
GetHuman: ~HK Traveler - can you tell our other Vietnam Airlines customers when your case took place?
~HK Traveler: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Vietnam Airlines, and if so, how?
GetHuman: And which of these common Vietnam Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~HK Traveler a list of common Vietnam Airlines problems)
~HK Traveler: "Change flight" was why I was trying to call.
~HK Traveler's review of Vietnam Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Vietnam Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HK Traveler: I was trying to reserve seats on a flight for which my "class" ("T") was such that I was not allowed to do so in advance. The agent was polite and clear, however.
GetHuman: Let's quantify your experience contacting Vietnam Airlines. On a scale of 1 to 5, how easy is it go get help on a Vietnam Airlines problem?
~HK Traveler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HK Traveler: I'd give them a three out of five on communication.
GetHuman: And what about Vietnam Airlines's ability to quickly and effectively address your problem?
~HK Traveler: For that I would say two out of five.
GetHuman: And finally- any advice for other Vietnam Airlines customers?
~HK Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Vietnam Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HK Traveler taken from his Vietnam Airlines customer service problem that occurred on November 18th, 2017.
Vietnam Airlines
3.33 of 5 stars | 12 reviews
~HK Traveler's Vietnam Airlines Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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