Virgin America:*This email will probably not ev...
A Virgin America customer review by GetHuman user ~frustrated passenger from November 18th, 2017
Background on ~frustrated passenger's case
GetHuman: ~frustrated passenger - can you tell our other Virgin America customers when your case took place?
~frustrated passenger: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Virgin America, and if so, how?
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated passenger a list of common Virgin America problems)
~frustrated passenger: "Flight delayed" was why I was trying to call.
~frustrated passenger's review of Virgin America customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated passenger: Virgin America:*This email will probably not even read or get the attention I would hope it get. But my heart is heavy, my pain, excruciatiing... so I have to do the one thing that gives me comfort... Writing.**Somehow it seems, that it is fate. You see, it was my grandfather who influenced me to write. He was also the one who always say, believe in the goodness of other people.... Always look into their hearts, not their actions. He was a good man. And today, October ** at **:** AM in San Diego, family and friends will bid him their last goodbyes. And I, his first grandchild, will not be there to pay my last respect. I will not be there to say goodbye to the man who taught me how to write, who helped me through homeworks and essays. I will not be there to give my eulogy. I am here at this minute waiting for the **:** am flight, because I "missed" the *:** am flight.**I know, anyone of you in your airconditioned fancy offices who are reading this probably wont care. You have seen this
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~frustrated passenger: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated passenger: I'd give them a four out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~frustrated passenger: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~frustrated passenger: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated passenger taken from his Virgin America customer service problem that occurred on November 17th, 2017.