Virgin Mobile (UK): called on changing telephone and service receiv...
A Virgin Mobile (UK) customer review by GetHuman user ~sandy from November 21st, 2017
Background on ~sandy's case
GetHuman: ~sandy - can you tell our other Virgin Mobile (UK) customers when your case took place?
~sandy: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Virgin Mobile (UK), and if so, how?
GetHuman: And which of these common Virgin Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~sandy a list of common Virgin Mobile (UK) problems)
~sandy: "Lower my bill" was why I was trying to call.
~sandy's review of Virgin Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandy: called on changing telephone and service received was not the least bit helpful. Gave up after ** minutes of having to repeat my issue and being passed around. don't bother I am about to use email *****@***.com customer services * nil
GetHuman: Let's quantify your experience contacting Virgin Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile (UK) problem?
~sandy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandy: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile (UK)'s ability to quickly and effectively address your problem?
~sandy: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile (UK) customers?
~sandy: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandy taken from his Virgin Mobile (UK) customer service problem that occurred on November 19th, 2017.