Virgin Mobile without a doubt haa the worst cus...
A Virgin Mobile customer review by GetHuman user ~mamacat from November 1st, 2017
Background on ~mamacat's case
GetHuman: ~mamacat - can you tell our other Virgin Mobile customers when your case took place?
~mamacat: Yes. It was morning, on October 29th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~mamacat a list of common Virgin Mobile problems)
~mamacat: "Cancel Service" was why I was trying to call.
~mamacat's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mamacat: Virgin Mobile without a doubt haa the worst customer service of any company in existence. Getting through their idiotic voice recorded phone system is enough you make you want to throw yourself out a window, once you actually get to a real advisor you are numb with frustration. I*€*ve yet to speak to anyone at Virgin Mobile with a brain, and getting your issues resolved *or even getting them to understand your issues* is impossible. *I*€*ve not been able to use my phone for over two months, it is set on auto top-up and an active credit card is attached to my account, however my phone will not top-up and I have absolutely no service. *I*€*ve had the perseverance to call them * times (that took every ounce of patience I have!) And I*€*ve emailed their customer service dept. * times. Guess what? Nothing is resolved. NO ONE EVER CALLS YOU BACK, OR EMAILS YOU BACK, OR GETS BACK WITH YOU AT ALL!*Today I called and after explaining ** ways to Sunday to the unhelpful person on the phone, I was
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~mamacat: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mamacat: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~mamacat: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~mamacat: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mamacat taken from his Virgin Mobile customer service problem that occurred on October 29th, 2017.