Virgin Mobile: I called twice, once to each phone * on the get...
A Virgin Mobile customer review by GetHuman user ~MKEgal from November 20th, 2017
Background on ~MKEgal's case
GetHuman: ~MKEgal - can you tell our other Virgin Mobile customers when your case took place?
~MKEgal: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~MKEgal: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~MKEgal a list of common Virgin Mobile problems
~MKEgal: "Complaint" was why I was trying to call.
~MKEgal's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MKEgal: I called twice, once to each phone * on the gethuman site. Both landed me in non-US countries where the people could barely read the English script, certainly not communicate. I was trying to report fraud, but they couldn't connect me to the fraud department, refused to put me through to a US manager. I'm trying to help them & their people can't understand.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~MKEgal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MKEgal: I'd give them a two out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~MKEgal: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~MKEgal: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MKEgal taken from his Virgin Mobile customer service problem that occurred on November 18th, 2017.
3.38 of 5 stars | 235 reviewsVirgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~MKEgal's Virgin Mobile Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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