Virgin Mobile: I purchased a new phone from them which is *G a...
A Virgin Mobile customer review by GetHuman user ~Ruth from November 22nd, 2017
Background on ~Ruth's case
GetHuman: ~Ruth - can you tell our other Virgin Mobile customers when your case took place?
~Ruth: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Ruth a list of common Virgin Mobile problems)
~Ruth: "Unlock Phone" was why I was trying to call.
~Ruth's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ruth: I purchased a new phone from them which is *G and it was not working. So with my frustration from activation that you cannot used your internet service for the price you pay monthly. Tried to called them back many times and finally talked to supposed to be a technical specialist and replaced my new phone with their phone that is not the same model. God knows if it was old phone refurbished? from them, along with a returned enveloped through USPS from them with a tracking number to sent it back to them for free. So, the phone worked for a little bit. Virgin mobile did not received right away the phone that we sent back to them with their own envelope and tracking number. Guess what happened? Virgin disconnected our service without any noticed. Heres the catch according to them they need the tracking number of the phone that we sent to them, when in fact, they were the one that give us the envelope with a number on it! Why in the world they cannot tract their own tracking number now? A
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Ruth: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ruth: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Ruth: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Ruth: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ruth taken from his Virgin Mobile customer service problem that occurred on November 17th, 2017.