Virgin Mobile: Very helpful but had trouble understanding the...

A Virgin Mobile customer review by GetHuman user ~Firstin Line from November 27th, 2017

Background on ~Firstin Line's case

GetHuman: ~Firstin Line - can you tell our other Virgin Mobile customers when your case took place?
~Firstin Line: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Firstin Line: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~Firstin Line a list of common Virgin Mobile problems
~Firstin Line: "Setup service" was why I was trying to call.

~Firstin Line's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Firstin Line: Very helpful but had trouble understanding the nice lady. Finally got it all worked out. Quite satisfied, considering that the cust.service rep. was not native English speaker. Very helpful, made sure I was satisfied with the service. Did not rush the call.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Firstin Line: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Firstin Line: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Firstin Line: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Firstin Line: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Firstin Line taken from his Virgin Mobile customer service problem that occurred on November 17th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~Firstin Line's Virgin Mobile Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.
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