Virgin Mobile: All l got was an operator saying that orange sa...

A Virgin Mobile customer review by GetHuman user ~Tom Lattimore from November 21st, 2017

Background on ~Tom Lattimore's case

GetHuman: ~Tom Lattimore - can you tell our other Virgin Mobile customers when your case took place?
~Tom Lattimore: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Tom Lattimore: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom Lattimore a list of common Virgin Mobile problems)
~Tom Lattimore: "Cancel Service" was why I was trying to call.

~Tom Lattimore's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom Lattimore: All l got was an operator saying that orange say that calls were not being receivedfrom my number*all l want to doisbe able to make a telephone call
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Tom Lattimore: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom Lattimore: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Tom Lattimore: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Tom Lattimore: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom Lattimore taken from his Virgin Mobile customer service problem that occurred on November 12th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~Tom Lattimore's Virgin Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.

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